Last updated: July 26, 2026
We want you to love what you ordered. That is why every ZenDev product is backed by our 60-day money-back guarantee. If you are not happy with your purchase, we are here to make it right.
Our 60-day money-back guarantee
You have 60 days from the date your order is delivered to request a return or refund. Try your product in the comfort of your home — if it does not earn a place in your routine, simply reach out and we will arrange a refund or replacement.
How to start a return
- Email us at support@zendev.shop with your order number and the reason for your return.
- Our support team will reply within 24 hours with return instructions and a return address.
- Once we receive and inspect your return, we will process your refund.
Please do not send items back before contacting us — returns sent without instructions may not be processed.
Refund timeline
Approved refunds are issued to your original payment method. Depending on your bank or card provider, it typically takes 5–10 business days for the funds to appear after we process the refund.
Condition of returned items
To keep everyone safe and hygienic, items should be returned in good condition with all original accessories and packaging where possible. For hygiene reasons, we may not be able to resell heavily used personal-care items, but our guarantee still applies — contact us and we will find a fair solution.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We will send a free replacement or issue a full refund, including any shipping costs — no need to return the item in most cases.
Return shipping
For standard returns, return shipping is the customer’s responsibility unless the item was damaged, defective, or sent in error. We will always confirm the details with you before you ship anything back.
Exchanges
Want a different product instead of a refund? Just mention it in your email and we will help you exchange it.
Questions
Our support team is available Mon–Sun, 9am–7pm EST at support@zendev.shop. We are happy to help.