Customer Help
Our US-based support team is here for you, 7 days a week.
Common purchase queries answered
Orders and Shipping
Orders ship from our US warehouse within 1–2 business days and typically arrive in 3–7 business days. You’ll get a tracking link by email as soon as your order ships.
Click the account icon at the top of the page and choose ‘Register’. You can also create an account at checkout — it lets you track orders and check out faster next time.
If your order hasn’t shipped yet, email us at support@zendev.shop right away and we’ll update it. Once an order has shipped, the delivery address can no longer be changed.
You’ll receive a tracking link by email as soon as your order ships. You can also check status anytime under My Account → Orders.
No. Payments are handled securely by our payment providers (such as Stripe and PayPal). We never see or store your full card details.
Any applicable sales tax is calculated automatically at checkout based on your shipping address, and is shown clearly before you pay.
We currently ship within the United States. If you’re outside the US and would like to order, email support@zendev.shop and we’ll let you know if we can help.
Most orders ship together in one package. Occasionally items may ship separately — if so, you’ll receive a tracking number for each shipment.
If you need to swap an item
Returns and Exchanges
Every ZenDev product is backed by our 60-day money-back guarantee. If you’re not happy, email support@zendev.shop within 60 days of delivery and we’ll arrange a refund or replacement.
We’re sorry about that! Email support@zendev.shop with your order number and a photo within 7 days, and we’ll send the correct item free of charge.
Please email us a photo within 7 days of delivery. We’ll ship a free replacement or issue a full refund — in most cases you won’t need to return the damaged item.
Once your return is approved, we’ll email you the correct US return address. Please don’t send anything back before contacting us, or it may not be processed.
Email us at support@zendev.shop, Mon–Sun, 9am–7pm EST. A real person replies within 24 hours.
Email us immediately at support@zendev.shop. If your order hasn’t shipped, we can usually correct the address before it goes out.
If your order hasn’t shipped yet, we can usually change or cancel it. Email support@zendev.shop as soon as possible and we’ll do our best.
If a product is temporarily out of stock, email us and we’ll let you know the expected restock date and how to reserve one.